Shenandoah Biotechnology ships all international orders via FedEx. First time customers are required to pay for your first order prior to shipment. After the first order, customers can then pay via PO.
Shenandoah makes every effort to get your order through customs as quickly as possible. All broker fees, customs fees, Value Added Tax (VAT), duties, special fees, or additional charges are your responsibility.
Note: For all international orders, title to the goods passes in the United States when the goods are placed with the shipper. For all orders, the risk of loss of the goods passes when the goods are placed with the shipper.
How do I place an order from a country other than the U.S.A. and Canada?
Please check our list of distributors under our DISTRIBUTOR tab on our homepage and select your country.
How much does it cost to ship internationally?
International shipping is "to be determined" and can be provided via a quote.
Website orders will have a less exact fee assigned based on your shipping zone and no refunds that reflect the website price verses the exact FedEx charge will be provided if paid with a credit card. For the most accurate shipping price, please request a quote.
All broker fees, Value Added Tax (VAT), duties, special fees or additional charges are the purchasing party's responsibility.
Why did we get a big bill from FedEx after our package arrived?
Every country has unique/specific customs duties and taxes. Please check with your country’s customs office to find out what costs may be incurred with your shipment.
How long will it take to get my package?
International Priority FedEx is 2-3 business days. (Plus Customs Clearance)
Can we use our own FedEx account number?
Yes. Please provide your FedEx account number when ordering via phone, fax or email ([email protected]). Using your FedEx account number is not available as an option via website orders.
Are there countries that Shenandoah Biotechnology does not ship to?
United States law prohibits sales to certain countries. This list changes on a regular basis so if you’re in doubt, please contact us at: [email protected]